Support & Documentation

Everything you need to get started with AN & Factory — organized by role.

Getting Started

For Founders

Creating your first product Upload designs, BOM, schematics, and assembly files. Version-control every revision.
Defining test specifications Set measurement limits, upload test firmware, and push specs to factory stations.
Creating purchase orders Define quantities, assign revisions, and generate provisioning tokens for production.
Monitoring production Real-time dashboards: stage waterfall, yield tracking, and unit-level detail.

Factory Setup

For Contract Manufacturers

Installing the test station Download and configure test station software. Connect fixtures and instruments.
Pulling build packages One-click download: design files, BOM, assembly instructions, test software, firmware.
Running production Stage-by-stage workflow: SMT, AOI, FCT, system test, firmware flash, packaging.
Reporting and data sync Automatic result upload, manual batch data entry, and stage transition rules.

Quality & Traceability

For Both

Understanding test reports Reading test results, measurement margins, pass/fail criteria, and signed records.
Serial number tracing Look up any device: full history from production to activation.
Device birth certificates QR-scannable provenance: factory, tests, firmware, warranty status.
Investigating field issues Serial to batch to component lot. Find root cause and scope affected units.

Platform & Account

General

Plans and pricing Basic ($39/mo), Pro ($149/mo), Scale ($499/mo). Full platform on every plan. Device quota accumulates.
Managing your organization Invite team members, assign roles, manage CM access.
Services: FCT code & test engineering We write your test station code, design fixtures, and onboard your CM.
API and integrations REST API for test station integration, webhook events, and data export.

Frequently Asked Questions

What is AN & Factory?

AN & Factory is a hardware production platform that connects founders, contract manufacturers, and customers. Founders upload product designs and define quality standards. CMs pull build packages and report production progress. Test station software enforces quality on every unit. Every device gets a traceable history from production line to customer activation.

Do I need to write my own test code?

No. We offer test engineering services — we analyze your hardware design, define the test sequence, set measurement limits, and deliver production-ready FCT code fully integrated with the platform. Prices range from $5K–$25K depending on device complexity. If you prefer to write your own, our test station API and SDK are fully documented.

How does pricing work?

Simple subscription + per-device pricing. Every plan includes a device quota that accumulates each month — unused devices carry over. You only pay per-device fees after exceeding your total balance. Every plan gets the full platform — no feature gating. Basic: $39/mo (1,000 devices included, then $1.50 each). Pro: $149/mo (5,000 included, then $0.80). Scale: $499/mo (20,000 included, then $0.40).

What does my CM need to get started?

The CM installs our test station software on a PC at the factory, connects it to their test fixture, and logs in. They can then pull build packages (design files, BOM, firmware, test specs) with one click and start running production. Test results sync automatically. We offer CM onboarding services ($2K–$5K) to handle installation, operator training, and pilot batch support.

Can I use multiple CMs?

Yes. You can onboard any number of CMs to the platform. Each CM gets their own login, pulls the same build packages, and reports to the same dashboard. If you switch CMs, the new one logs in and has everything they need immediately — no re-sending files via email.

Is my design data secure?

Design files are encrypted at rest and in transit. Access is role-based — only authorized CM accounts can view build packages for products assigned to them. All test results are cryptographically signed to prevent tampering. Provisioning tokens ensure no unauthorized production — each device must claim a token to pass through the system.

What does the customer see?

Customers can scan a QR code on the device to see its birth certificate: where it was built, when it was tested, that all tests passed, firmware version, and warranty status. This transparency builds trust and differentiates your brand. Warranty activates automatically when the customer activates the device.